General Questions & Consultancy

Q: What types of organisations do you work with?
A: We work with SMEs, startups, educational institutions, professional services firms, sports and performance organisations, and leadership teams exploring AI adoption. Our solutions are scalable and tailored to each organisation’s size and technical maturity.

Q: Do we need technical expertise to work with you?
A: No. We specialise in translating complex AI concepts into practical, accessible solutions. We provide full documentation, structured explanations and optional training to ensure clarity at every stage.

Q: What makes your consultancy different?
A: We focus on commercially viable AI — not experimentation. Every engagement is outcome-driven, risk-aware and aligned to measurable operational improvement.

Q: Do you offer a free consultation?
A: Yes. All projects begin with a structured, no-obligation consultation to assess feasibility, opportunity and strategic fit before any commitment is made.
 

Implementation & Delivery

Q: How are projects delivered?
A: Projects follow a structured delivery framework including discovery, solution design, formal proposal, development, testing, deployment and handover. Clear milestones and documentation are provided throughout.

Q: How long do projects typically take?
A: Timelines vary depending on scope and complexity. Clear delivery milestones and deadlines are agreed during the proposal stage.

Q: Can solutions be customised to our organisation?
A: Yes. All applications, AI systems and consultancy packages are fully tailored to your operational, technical and strategic requirements.

Q: Can we start with a smaller pilot project?
A: Absolutely. Many clients begin with proof-of-concept or pilot implementations before scaling further.
 

Security & Data Protection

Q: How secure are your AI systems?
A: Security is integrated throughout the delivery lifecycle. We follow industry-standard security practices, GDPR-aligned data handling principles and role-based access control structures where applicable.

Q: Will our data be used to train your AI models?
A: No. Client data is never reused, repurposed or shared without explicit written consent.

Q: Do you sign NDAs and custom contracts?
A: Yes. We offer NDAs and bespoke contractual agreements to ensure confidentiality and compliance with your internal governance policies.

Pricing & Commercials

Q: How is pricing structured?
A: Pricing depends on project scope and complexity. Engagements may be structured as fixed-fee projects, milestone-based payments or retained advisory agreements.

Q: When does work begin?
A: Work begins only after a formal written quotation has been approved and the agreed initial payment has been received.

Q: Do you provide formal quotations?
A: Yes. Following consultation, we provide a detailed written quotation outlining scope, deliverables, timelines, assumptions and pricing.
 

Support & Ongoing Partnership

Q: Do you offer support after delivery?
A: Yes. We provide post-deployment support, including an initial free support period, with optional ongoing maintenance and optimisation packages available.

Q: Can systems scale as our organisation grows?
A: Yes. All systems are designed with scalability and future integration in mind to support long-term growth.

Q: Do you offer staff training?
A: Yes. We provide AI training workshops, structured courses and onboarding sessions to ensure teams understand and confidently use implemented systems.
 

For any additional enquiries or tailored clarification, please contact our support team at:
support@jbsaisolutions.com